As close as possible to you

Comdata, the fifth player in the world in the Customer Operations sector, is the leader in Italy with over 10,000 employees and more than 20 operating centres throughout Italy. For this reason, we believe that the main value of our services and solutions must necessarily pass through the people who interact with your customers every day, the most valuable asset.

We have developed an international footprint to meet the needs of global customers who want a more homogeneous Customer Experience, offering the opportunity for our local organizations to optimize the service with agility and with a more personalised approach.

In an ever more complex world, it is important to have industry experts ready to respond to operational challenges with simple and effective solutions. For this reason, companies will increasingly need partners capable of managing the right definition of priorities, the adoption and proper implementation of new technologies, the simplification of processes to offer a better and more convenient front-line thanks to the efficiency, quality and effectiveness of the back office.

Outsourcing means consciously deciding to improve a task or process, which applies to all aspects of an organization, including digital adoption. Usually, companies face silos of obstacles and resistance, and even if they overcome them, time is not always on their side. Comdata has become an expert in helping these companies navigate the digital transformation landscape through the adoption of Business Process Outsourcing (BPO) and overcoming traditional friction points.

Through digital transformation, tomorrow's new jobs will include more advanced agents who will be able to handle complex situations, understand and empathize with customers, transforming Customer Care into a real engine for growth.

The success of Comdata shows that Italy has the characteristics to overcome the challenges of the digital transformation, acting as a laboratory of technological innovation and service thanks to the experience gained.

Alessandro Zunino, 
​​​​CEO Comdata Italia

What makes us unique

valueVision
In nowadays everchanging world, digital is reaching maturity and impacts all the sectors, which are reinventing themselves in the depth to adapt to this new reality. This new environment means customer interact more and they expect more in terms of experience with brands: Customer is King, Customer is everything.

Mission
Our services, from outsourcing of customer interactions and processes to customer experience consulting, are entirely focused on one goal: helping our client to maximise the customer value, by creating the smart blend of people, process and technology.  We are a special breed of business partners - we are makers: we think and do, we cherish both and that fruitful combination makes us better at our job. Our group combines an international footprint with a strong, decentralized, local expertise, to be as close as possible to our clients.

Ambition
We desire to transform the present as to design the future of both our clients’ businesses and our industry. Globally and in each country, we are present, we aim to be recognised as the market shaper in Customer Interaction & Process Management.

Our values

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  • We seek Excellence and we make things happen
  • We earn customer trust and build employee  loyalty every day
  • We believe in innovation as a mindset
  • We trust in an international team because  we embrace cultural diversity
  • We support the communities where we  work and live

Our values and mission are illustrated here

Our Certifications

The Comdata Group is provided with an integrated management system, in fact it concerns business management, information security (IT Security) and the continuity of operational activities (Business Continuity).
The Management System is certified in accordance with the UNI International Standards detailed below, with relative application areas. 

UNI EN ISO 9001:2015 - Company Management System 
The areas of application are: 

  • Design and outsourcing management of Inbound, Outbound and Help Desk Inbound Contact Center services (Front End services);  
  • Provision of services for the transformation of paper documents into digital documents and management of the related paper and IT archives;   
  • Training Services  
  • Design, development and maintenance of IT solutions  
  • Provision of Application Management, System Facility, Network Management and Service Desk services - Incident and Problem Management  
  • Services of reengineering and computerization of Business operating processes.  
  • Average Processing Time: Measurement, analysis and evaluation. Methodology of representation, step evaluation and structured and scientific measurement of process times.  
  • Maintenance of systems and products for corporate, small and medium enterprises and PA, supply of HW and SW  
  • Design and Delivery of Training Activities 

EA 33, 35, 37, 39 
Certification UNI EN ISO 9001: 2015

ISO 18295:2017 - Customer contact centres  
The areas of application are: 

  • Design and Delivery of services in Outsourcing of Contact Centers: Customer Care, Help-Desk, Outbound, Credit Management and Back-Office.  

EA 33, 35, 37, 39
Certification ISO 18295:2017

ISO 22301:2012 - Business Continuity Management 
Areas of Certification  

  • Design and outsourcing management of lnbound, Outbound and HelpDesk lnbound (Front End Services) Contact Center services and Back Office services. 
  • Normative Conservation Services, management of paper and computer files  
  • Design, development and maintenance of IT solutions. 

EA 33 35
Certification ISO 22301:2012

SO IEC 27001:2013 - Information Security Management System 
Areas of Certification  

  • Design, develop and maintenance of Electronic Document Management System (EDMS) for Digital Preservation Services and related paper and computer archives management.
  • Data-center management (backup service).
  • Provision of Application Management, System Facility and Network Management services and ServiceDesk Services, incident and Problem Management.
  • Maintenance of systems and products for corporate, small and medium businesses and PA, supply of HW and SW.
  • Business Operational Process Reengineering. Design, Development and maintenance of IT solutions.
  • Provision and direct or indirect management of contact center services through telephone and telematic channels

EA 33 35
For the Corsico, Rome - Via Alessandro Severo 246 and La Spezia Data Center offices.
Certification ISO/IEC 27001:2013 certified

The International Standard UNI/IEC 27001:2013 is recognized on the market and, commercially, represents a significant added value for companies.
The standard applies to Information Technology - Security Techniques - Information Security Management Systems. It defines the requirements for the setting up and management of the Information Security Management System that applies to: 

  • Logical Security - network, basic and application software, ICT technology platforms  
  • Physical safety - safe areas and continuity of installations  
  • Organizational Security - risk management, business continuity, training, awareness raising, security and improvement processes  

Facts and Figures

facts and figures

Our HQ

Comdata Group
Via Sebastiano Caboto, 1
20094 Corsico (MI) Italia
+39 02 414 99 31